At SAGE Quintessential we pride ourselves on supplying high-quality products that undergo several quality control procedures. If for any reason, you are not completely satisfied, please send us an email within 3 days from the delivery date. Our refund policy lasts 3 days - if 4 days have gone by since receiving your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a refund, please note the following conditions:
We require a receipt or proof of purchase to complete your return
Item must be unused and in the same condition that you received it
Item must be in the original packaging
A refund of the purchased product price (excluding added shipping fees )will be issued via your original payment method.
The customer must ship the product back to our office in order to receive a refund and ensure that the item is adequately packaged, and at your option and cost, insured.
Please note: SAGE Quintessential is not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.You will be responsible for paying for your own shipping costs for returning your item in the event of a refund.
We only replace items if they are defective or damaged. You will be responsible for paying for your own shipping costs for returning your item in the event of an exchange. If you need to exchange for the same item, send us an email at hello@sagequintessential.com.au and send your item to:
SAGE QUINTESSENCE
11/133 Nicholson Street,
Coburg, 3058, VIC
Receiving a Refund
Once your return is received and inspected, we will send you an email stating whether the refund is approved or rejected. If approved, a refund will be issued. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges. If you receive a refund, the cost of return shipping will be deducted from your refund. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product price. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.
